Refund Policy

Refund Policy for On-Campus Classes

While we try to adhere to the scheduled dates for each class, on occasion circumstances occur that necessitate our cancelling or rescheduling the date of a class. If we are unable to reschedule a workshop to fit your schedule, we will gladly issue you a full refund. If you need to withdraw from a class or transfer to another class for any reason, please call us at 254 754-9620 or contact us by email.

If you cancel your registration, the following applies:

1. If you cancel more than 30 days before the date of the class, we will refund your payment less an administrative fee based on the length of your class. (See schedule below.)

2. If you cancel less than 30 days from the date of the class and if we are able to fill your place in the class, we will refund your payment less an administrative fee based on the length of your class. (See schedule below.)

3. If you cancel less than 5 days before the date of a class or fail to show up on the day of the class, NO REFUND or TRANSFER will be given.

 

We will consider illness or family emergencies to be legitimate exceptions to this policy.

Administrative Fee and Transfer Fee schedule 

1-3 day class $ 35.00

4-11 day class $ 50.00

12 day class (or more) $100.00

Refund Policy for Online Courses, Videos and Memberships

All of our SustainLife Online Courses and videos and our SustainLife Online Memberships are backed by a 100% money-back guarantee.  If you decide, at any time, that you are not fully satisfied, please contact us for a full refund.